Shipping Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to NOTHEREAL DESIGN SDN BHD
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the NOTHEREAL DESIGN SDN BHD, accessible from https://notherealdesign.online/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

NOTHEREAL DESIGN SDN BHD currently offers shipping services exclusively within Malaysia, covering all regions of Peninsular Malaysia, Sabah, and Sarawak.
At this time, we do not support international delivery. All Orders must include a valid Malaysian shipping address.

2. Shipping Fees

We are proud to offer FREE SHIPPING for all Orders placed on our website.
Regardless of Order quantity, size, or delivery location within Malaysia, there are no additional shipping charges.

3. Order Processing Time

  • Orders are typically processed within 1 to 2 business days after full payment is received.
  • Business days refer to Monday through Friday, excluding weekends and Malaysian public holidays.
  • You will receive a confirmation email once your Order has been successfully processed and prepared for dispatch.

4. Delivery Timeframe

  • All Orders are expected to be delivered within 7 business days from the date of shipment.
  • While we strive to meet this delivery window consistently, please note that delays may occasionally occur due to factors such as remote delivery areas, weather conditions, courier backlogs, or public holidays.

5. Delivery Partners and Tracking

We collaborate with trusted local and national courier services to ensure timely and secure delivery of your Goods.

  • Tracking Information (when available) will be emailed to you once your Order has been dispatched.
  • You may use this tracking number to monitor the status of your delivery via the courier’s official website.
  • If tracking is not available for a particular shipment, we will notify you and keep you informed of the delivery status.

6. Packaging and Handling

We take extra care in packaging all Orders, especially delicate items such as artificial flowers, decorative ribbons, and flower wrapping paper, to prevent damage during shipping.

  • Items are securely packed in protective wrapping to maintain their shape and appearance.
  • If any Goods arrive in poor condition due to shipping issues, please contact us immediately with photographic evidence so that we may assist in resolving the issue.

7. Accuracy of Delivery Details

To ensure a successful and timely delivery:

  • Please provide a complete and accurate shipping address, including building number, street name, postcode, city, and state.
  • Include a valid contact number for courier communication if necessary.

We are not responsible for delays, failed deliveries, or returned parcels caused by inaccurate or incomplete information provided by You at checkout.

8. Missed Deliveries and Redelivery Attempts

  • Couriers may attempt delivery up to two times.
  • If delivery is unsuccessful due to recipient unavailability or address issues, the parcel may be returned to Us.
  • We will then contact You to confirm a redelivery. Note that although initial shipping is free, repeated failed delivery attempts may delay the process.

9. Lost or Damaged Shipments

If your parcel is lost in transit or arrives visibly damaged, please notify us within 48 hours of receipt by contacting our customer support team at nothereal-d@outlook.com.
Include your Order ID, tracking number (if any), and relevant photos or documentation.

We will work closely with the courier service to resolve the issue and provide a suitable resolution, which may include a replacement or refund, subject to item availability.

10. Peak Season and Public Holiday Notice

During periods of high Order volume—such as festive seasons, sales campaigns, and national holidays—processing and delivery times may be extended.
We encourage customers to place Orders early during these peak periods to avoid potential delays.

11. Customer Support

If You have any questions regarding your Order, shipment status, or general delivery inquiries, please reach out to our support team:

NOTHEREAL DESIGN SDN BHD
Email: nothereal-d@outlook.com
Website: https://notherealdesign.online/

We are committed to providing a smooth, fast, and reliable delivery experience. Thank you for choosing NOTHEREAL DESIGN SDN BHD—your trusted source for quality artificial flowers, ribbons, and floral wrapping essentials.